Returns Policy

SUMMER 2020 UPDATE: All pre-orders are now non-refundable. Stock is VERY low and by pre-ordering anything with us, you are committing to the purchase. 

If you have purchased your product via the internet then your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, excluding the cost of delivery. Do this by contacting us by email, quoting the order number supplied to you. A refund will be paid within 30 days of your order cancellation. You are responsible for the cost of return and the risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty.

Any goods returned should be undamaged, unused and in the original packaging. Please contact us before returning goods. We accept the right to refuse any delivery to our warehouse that has not been pre-booked.

Fitting costs are non-refundable, as are collection & delivery costs. We reserve the right to deduct additional fees incurred to us if packaging is below the shipping couriers terms and conditions for shipping, from your refund amount, if you choose to return your kit.
A £150.00 fitting fee will be deducted from any refund for any Pendix systems. You are also responsible for getting the bike back to us to uninstall any fitted system and you will also be responsible for collecting the bike or you will be subject to a £35.00 shipping cost for us to return the bike to you.  

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforce-ability of the remainder.

Our return delivery address is:

Bike Bros
23 - 25 Woodbridge Hill
Guildford
Surrey
GU2 9AA
0800 107 5209

Company Reg. No: 11662342
VAT Reg. No: 325 0436 34