Freewheel

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns Policy

You may return most new, unopened items within 28 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply call, email, or use the live chat. We'll notify you via e-mail of your refund once we've received and processed the returned item.

The Cycle to Work Scheme is a Government-backed initiative to encourage people to cycle to their place of work, and consequently reduce environmental pollution. It's also a way for you to save money on the cost of your cycle and spread the cost over a number of months, through your pay packet.

How do I get a conversion kit through Cycle to Work?

The paperwork required differs for each scheme and should be available from your employer or from the links below for each scheme:

Cyclescheme

Bike2Work Scheme

Green Commute Initiative - Our recommendation!

Cycle Solutions

Due to the cost of running the Cycle To Work Schemes we have to add a 10% fee on top of the kit price to maintain profitability, otherwise we cannot afford to be apart of the scheme. Sorry for the inconvenience.

Let's help fit your kit

Electric bike conversion kits are still quite new to the UK and inevitably you'll have questions about how to fit your kit. The good news is that you can contact us to ask us, either by calling us, using the live chat or sending us an email via the website.

We'll always offer straightforward and clear advice and, because we have fitted conversion kits hundreds of different bikes, we know exactly what we're talking about.

It's all very well selling conversion kits but unless you've fitted one from the ground up then you don't necessarily know what makes a quality kit fit - our experience in building electric bikes gives us a unique insight and therefore we can offer to fit your kit for you!

Give us a call on 01483 808 687